General contracting conditions
The owner of the current webpage www.annaseguranyes.com is ANNA SEGURANYES ALIBÉS with NIF number 33935044Q and fiscal address: C/ CLOQUER 3 08500 VIC – BARCELONA
The General Contracting conditions regulate distance selling relationship between THE RESPONSIBLE and the user or customer, in accordance with the legal clauses, specially the Law 7/1998, on the 13rd of April, about General Contracting Conditions, the Law 3/2014, on the 27th of March, which modifies the consolidated text of the General Law for the Defense of Consumers and Users, the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, and the Organic Law 3/2018, on the 5th of December, about the Personal Data Protection and the guarantee of digital rights, the Law 7/1996, on the 15th of January, about Retail Trade
Management, and the Law 34/2002, on the 11th of July, about Services of the Information Society and Electronic Commerce
THE RESPONSIBLE reserves the right to make timely modifications, without notice, in General Conditions. These modifications will make through their websites, by any way admissible in law and will be mandatory during the time they are in the web and until they won’t modify validly by later ones.
The purpose of the webpage is commercial.
The contract duration will connect to the delivery of the product without prejudice to the right to desisting.
Additionally, you can subscribe to the news bulletin to receive offers about the referred products or general information that might be interest you.
To acquire our products, you can go to the corresponding section in our online shop.
It is an essential requirement that you register as a web user to make online purchase. You can access to the corresponding section to register in the web page. In accordance with the Regulation (EU) 2016/679, THE RESPONSIBLE informs to the users that the personal data raise during the registration process and later purchase will be introduced in a file under the responsibility of THE RESPONSIBLE, with the purpose of process that actions by the user and manage later actuations derived from them. Likewise, THE RESPONSIBLE informs about the possibility to exercise your rights to access, rectification, deletion, limitation, portability and opposition through a written via e-mail .
If nothing to the contrary is communicated, we understand that your data won’t be modify and you promise to notify us any variation and we have the consent to use your data to promote loyalty between the parties.
During the purchase process, you must identify yourself by the user and the password provided. These data will not be public. You are the responsible to treat confidentially and responsibly the identity and the password gain as a customer register, not being able to transfer them to another. You can modify the information recorded at any time in your customer area. In the same section, you have the access to an order history, which is only a consultative section, but you can manage, being able to eliminate the records that are not considered necessary to visualize.
Concluding the purchasing process, the customer receives its confirmation by e-mail. It is essential that during the purchasing process the user indicate a validly e-mail. If you do not receive the confirmation during the first 24 hours since the ending of the service, you keep in touch with THE RESPONSIBLE in the customer service phone number +34 618 06 92 28 or via e-mail .
All the contents in the webpage are in English and Spanish.
When the customer receives the product in the delivery address provided, also receives an invoice or copy of the order.
Offer and validity
In case a product on offer, it is always indicating the offer price, its validity and its essential features.
In accordance with the current regulation THE RESPONSIBLE provides the information about all items for sale, their features and prices. However, THE RESPONSIBLE has the right to move away, replace or change the content of the products that offers through its webpage. In the same way, the products offered each time by the website are regulated by current General Contracting Conditions in each case. Likewise, the business has the authorization to stop offering, without notice and at any time, the access to the referred products.
Essential features about the products
The products offered in our online webpage have a photography and their essential features.
All the products offered in the webpage have the commercial guarantee of their supplier. THE RESPONSIBLE has an after sales service, while the guarantee is in force, executed by the customer who must go to the establishment of THE RESPONSIBLE, in the after sales service, via e-mail to or to the points set by the supplier itself. In case of doubt, you can go to the customer service phone number +34 618 06 92 28 or via e-mail .
All the products have the selling price in euros and the Value Added Tax (IVA).
If any other tax is applicable, this would be indicated.
Delivery charges and transportation costs
THE RESPONSIBLE makes shipments to the whole world, whose shipping costs are included.
Payment methods and service execution
The customer may pay the amount of his product through the following means of payment:
– Credit card VISA or MASTERCARD
All the operations that imply personal or bank data transmissions will realize using a safe environment, a service based on standard security technology SSL (Secure Sockets Layer). All the information that you transmit us is going encrypted through the network.
Likewise, your credit card data are directly introduced in the bank page, in the Point of Sale (from now on, POS, but in Spanish is called TPV). They are not introduced neither recorded in any server of THE RESPONSIBLE
When you pay by credit card VISA or MASTERCARD, you are always requested by the following data: the credit card number, the date of expiry and a Validation Code that matches with the last 3 numbers indicate in italic printed number at the reverse of your credit card VISA or MASTERCARD offering, by that way, more guarantees about the security of the transaction.
That payment way is only valid in the webpage.
When the purchase cost has been fraudulently or improperly charged using the number of a payment card, their cardholder can require the immediate cancellation of the charge. In that case, debit annotations and the paid again in the provider accounts and the cardholder will make as soon as possible.
However, if the purchase has realized by the cardholder and the refund request is not because of the right to desisting or resolution and so it has been improperly requested the cancellation about the charge, that cardholder will be forced in front of THE RESPONSIBLE to the compensation of the damages caused because of the referred cancellation.
THE RESPONSIBLE undertakes to deliver the products manufactured in a maximum of 3 business days, from the day after the formalization of the purchase. As for products made to order, at the time of purchase, the approximate delivery time will be indicated, which will consider the size and number of characters that will appear in the work.
Availability about offered products by THE RESPONSIBLE can change depending on the service. In case of non-execution due to unavailability, THE RESPONSIBLE, when it knows about this situation, will notify to the customer through e-mail. The period of this communication will not exceed the maxim period of 30 days. THE RESPONSIBLE might give the double choice of offer to the customer, without price increase, a service with similar or superior quality features, or except justified and demonstrable reasons by THE RESPONSIBLE within this period, to pay the amount paid for the cancelled service.
Right to desisting, payment refund and complaints
The customer has fourteen natural days minimum to desist from the day of the receipt of the product, without penalty and without indicate the reasons.
The exercise of the right to desisting must carry out by notification through telephone communication to +34 618 06 92 28, addressing to the e-mail , sending its written to the postal address: C/ CLOQUER 3 08500 VIC – BARCELONA
According to the article 103 of the Law 3/2014, on the 27th of March, which modifies the consolidated text of the General Law for the Defense of Consumers and Users, service supplies or conferred goods according to the consumers’ specifications or clearly customized or by its nature, they can’t return or can deteriorate or expire quickly, they are exempted of desisting.
If the customer requests that the service provision starts during the period of desisting, the customer must pay the proportional amount of the part provided of the service now when it communicates its desisting, in connection with the object of the contract.
The customer returns or directly delivers the product to THE RESPONSIBLE, to the address C/ CLOQUER 3 08500 VIC – BARCELONA, without any undue delay, and with a deadline of fourteen natural days from the date where the right to desisting in the contract will be formalized.
The customer will be responsible for the costs of returning the product.
In any case, the products to return are in perfect conditions, with no-use and in its original packing. Thus, it is pleased that to avoid problems with the transport, you assure that the package is properly protected and sealed. Once we receive, we check its state. When we check that the article/s and the possible complements, accessories, promotional gifts and documentation are completed and in perfect conditions, we proceed to return the money paid.
Refund of the payment
The refund of the amounts received by the customer will realised using the same payment methods used by the customer if the opposite is not provided.
THE RESPONSIBLE pays satisfied amounts by the customer before 14 natural days since the date of the reception of the right to desisting.
THE RESPONSIBLE holds back the refund until it receives the product, reason for desisting or until the customer delivers a written proof of its return, according to the first condition which is accomplished.
Return of the defective product
In case that the product is not in good condition and its imputable causes which are not a consequence of the customer, it has the right to return the product, informing to THE RESPONSIBLE about the reason of the return through any ways provided in the current contracting conditions and it has not cost for the customer. That return as a reason of defect or bad condition of the product is not considered a right to desisting.
THE RESPONSIBLE promises to assume the cost of the return and restore the product for a new one in accordance with accepted conditions at the time of sale.
If the customer wants to present a complaint, the establishment THE RESPONSIBLE is in C/ CLOQUER 3 08500 VIC – BARCELONA or through the e-mail:
Likewise, THE RESPONSIBLE reserves the faculty to present civil and penal actions that it considers appropriate by the wrong use of its website and contents or by the unfulfillment current conditions.
The relation between the user and the provider will be governed by the current regulation and its application in Spanish territory. Any controversy arising, the parts can submit its conflicts to arbitration or going to ordinary jurisdiction accomplishing the rules about jurisdiction and competition in that regard. THE RESPONSIBLE has its C/ CLOQUER 3 08500 VIC – BARCELONA, Spain.